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Privacy Policy

AssisMonter - Companion Care Technology Platform

Last updated: January 1, 2025

1. Introduction

AssisMonter ("we," "our," or "us") is a companion care technology platform company that provides companionship and personal assistance services. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our technology platform to connect with professional, verified Personal Assistants who provide companion care services.

2. Information We Collect

We collect information you provide directly to us, such as when you create an account, request services, or contact us for support. This may include:

Personal identification information (name, email address, phone number)
Profile information (profile picture, preferences)
Service-related information (service locations, service history)
Payment information (processed securely through third-party providers)
Communication preferences and support interactions

3. Information We Collect Automatically

When you use our companion care services, we automatically collect certain information, including:

Device information (device type, operating system, unique device identifiers)
Location information (with your consent)
Usage data (app features used, pages viewed, time spent)
Log information (IP address, browser type, access times)
Performance data (crash reports, app performance metrics)

4. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our companion care services
Process transactions and send related information
Send technical notices, updates, and support messages
Respond to your comments and questions
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions
Comply with legal obligations

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

With your consent
To service providers who assist in operating our services
To comply with legal obligations or protect rights
In connection with a business transfer or merger
To prevent fraud or ensure safety

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for specific periods:

Account information: Until you request deletion or after 3 years of account inactivity
Service history and transactions: 7 years for legal and financial compliance
Location data during services: 30 days after service completion
Payment information: Retained by our payment processor per their retention policy
Customer support communications: 3 years from last interaction

When we no longer need your information, we will securely delete or anonymize it. You may request early deletion by contacting support@assismonter.com.

8. Your Rights and Choices

You have certain rights regarding your personal information:

Access and update your account information
Opt out of marketing communications
Request deletion of your account
Control location sharing permissions
Export your data
Lodge complaints with supervisory authorities

9. Location Services

Our companion care services require access to your location to provide assistance services. We only collect location information when you actively use our services and with your explicit consent. You can control location permissions through your device settings.

10. Data Sharing with Personal Assistants

When you book a service, we share necessary information with the assigned Personal Assistant to facilitate service delivery, including:

Your name and phone number (for contact)
Service location address
Service type and duration
Special instructions you provide

Personal Assistants are independent contractors who:

Operate their own businesses with their own privacy practices
Are required by our platform standards to protect customer privacy
May not share your information with third parties
Must delete customer information after service completion

We are not responsible for Personal Assistants' data handling practices beyond our platform requirements.

11. Third-Party Services

Our services may integrate with third-party services (payment processors, maps, analytics). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

12. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

13. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in our app and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

15. Data Breach Notification

In the event of a data breach affecting your personal information, we will:

Notify you within 72 hours as required by applicable law
Inform you of what data was affected
Explain the steps we are taking to address the breach
Provide guidance on steps you can take to protect yourself
Report the breach to appropriate regulatory authorities as required

We maintain security measures to prevent unauthorized access to your data and regularly review our security practices.

16. California Privacy Rights (CCPA)

If you are a California resident, you have additional privacy rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect about you
Right to know whether we sell or share your personal information (we do not sell your data)
Right to delete your personal information
Right to correct inaccurate personal information
Right to opt-out of sale or sharing of personal information
Right to limit use of sensitive personal information
Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us:

Email: privacy@assismonter.com
Subject line: "California Privacy Rights Request"

We will respond to your request within 45 days as required by law.

17. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: support@assismonter.com
Privacy Inquiries: privacy@assismonter.com
General Inquiries: info@assismonter.com

We will respond to your inquiry within 24 hours.

Important Disclaimers

Platform Disclaimer

AssisMonter is a technology platform that connects customers with independent Personal Assistants. Personal Assistants are independent contractors, not employees of AssisMonter. AssisMonter does not provide companion care services directly.

Insurance Disclaimer

Rankings based on member interest data. Not an endorsement or guarantee of coverage. Insurance coverage information is provided for informational purposes only. We do not guarantee coverage. Contact your insurance provider to verify benefits and coverage details.

Trademark Notice

Insurance company names used for informational and comparative purposes only. We are not affiliated with, endorsed by, or partnered with any insurance companies unless specifically noted.