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Support - AssisMonter
Common Issues & Solutions
Cannot log into account
- Check email and password spelling
- Try password reset through app
- Contact support if issues persist
Cannot find available personal assistants
- Check if you're in a service area
- Try different time slots
- Expand your pickup radius
- Contact support for area expansion requests
Payment method not working
- Verify payment method details
- Check with your bank for restrictions
- Try alternative payment method
- Contact support for payment assistance
App crashes or freezes
- Close and restart the app
- Restart your device
- Update to latest app version
- Clear app cache (Android)
- Reinstall app if issues persist
FAQ (Frequently Asked Questions)
What is AssisMonter?
AssisMonter is a technology platform connecting users with professional, verified personal assistants who provide ride assistance with companionship services.
How is AssisMonter different from other ride services?
We focus on companionship and assistance, not just transportation. Our personal assistants are trained to provide friendly company and help with various tasks.
Are personal assistants employees of AssisMonter?
No, personal assistants are independent contractors who operate their own businesses and provide services through our platform.
What areas do you serve?
We serve all 50 states of the United States. Check the app for real-time availability in your location.
How far in advance can I book a ride?
You can book rides up to 30 days in advance or request immediate assistance.
What types of assistance do personal assistants provide?
Our personal assistants help with shopping, appointments, airport travel, daily errands, and provide companionship during your journey.
How do you ensure personal assistant safety?
All personal assistants undergo background checks, vehicle inspections, and verification processes. We also provide real-time tracking and emergency support.
What payment methods do you accept?
We accept credit cards, debit cards, Zelle, Cash App, and other digital payment methods.
What is your refund policy?
We offer a 100% refund guarantee if you're not satisfied with the service. Refund requests must be submitted within 24 hours.
Technical Support
System Requirements:
- iOS: iOS 12.0 or later
- Android: Android 7.0 (API level 24) or later
- Internet: Stable internet connection required
- Location: GPS/location services must be enabled
Troubleshooting Steps:
- Check Internet Connection
- Update App to Latest Version
- Restart Device
- Clear App Data/Cache
- Reinstall App
- Contact Support
Driver Support
Response Times
- General Inquiries: Within 24 hours
- Technical Issues: Within 12 hours
- Safety Concerns: Within 2 hours
- Emergency Issues: Immediate response